Need help? Contact FairTicks support.
Send us a message for account access, rules, billing, payout requests, or platform questions. For quick mobile contact, you can also reach us through WhatsApp.
Email for your account. Telegram for everything else.
Anything tied to your specific account goes by email, at support@fairticks.com. Everything general, meaning account models, rules, payouts and platform features, is in the Guide Bot and the Help Center, which answer immediately.
Prepare your email.
Use email for payments, payouts, KYC, account access, platform bugs and any request that needs someone to look at your account. We reply within 24 business hours, and every reply names the rule or the account record it is based on.
- You get a reference number and an acknowledgment.
- We check the account snapshot, records, positions and calculations.
- You get a written decision, and a correction when the check finds one.
- If you still disagree, the decision names your escalation path.
Send us a message.
Tell us exactly what you need help with. The more precise your message is, the faster our team can guide you clearly.
Choose the right topic so we can route your request faster.
Selecting the closest topic helps support understand your request, identify the right context, and avoid unnecessary back-and-forth.
Accounts & Evaluations
Questions about account models, account sizes, free trial access, evaluation access, activation, or account status.
Rules & Risk Limits
Questions about daily loss, max loss, trailing drawdown, stop-loss requirements, exposure limits, or breach logic.
Payout Requests
Questions about payout eligibility, payout timing, profit split, KYC, review process, or payout request status.
Clear support starts with clear context.
FairTicks is built around clarity, and support should follow the same standard. When you contact us, the goal is to understand the request, identify the relevant account or rule context, and help you know the next step.
Before sending your message
A precise request helps avoid unnecessary back-and-forth and makes it easier to review the issue correctly.
You may find your answer before contacting us.
Some questions are already covered in the Help Center or rules pages. Checking them first can save time and help you send a more precise request if you still need support.
Still have a question?
Send your request with the right account context, and we’ll help you understand the next step clearly.