Privacy Policy

Welcome to FairTicks.

This Privacy Policy explains how FairTicks collects, uses, stores, shares, and protects personal information when you use our website, dashboard, simulated trading evaluation environment, account features, notifications, and related services.

By using FairTicks, you agree to the collection and use of information as described in this Privacy Policy.

1. About FairTicks

FairTicks is a simulated trading evaluation platform.

FairTicks provides users with access to a simulated environment where they can participate in evaluation accounts, follow predefined rules, track simulated performance, and receive account-related notifications.

FairTicks is not a broker, broker-dealer, investment adviser, financial adviser, exchange, bank, custodian, asset manager, or financial institution.

FairTicks does not provide live brokerage accounts, does not execute real trades on behalf of users, does not manage user funds, and does not accept deposits for real trading or investment purposes.

All trading activity inside FairTicks is simulated.

2. Information We Collect

We may collect the following types of information:

A. Account Information

When you create or use a FairTicks account, we may collect:

– Name
– Email address
– Password or authentication credentials
– User ID
– Account ID
– Registration date
– Login activity
– Account status
– Communication preferences

B. Verification and KYC Information

When required, we may collect or process identity verification information, including:

– Full legal name
– Date of birth
– Country of residence
– Identity document information
– Verification status
– Fraud screening status
– KYC provider reference ID

FairTicks may use third-party verification providers to perform identity verification and compliance checks.

C. Payment and Purchase Information

When you purchase an evaluation account, reset, extension, subscription, upgrade, or other platform feature, we may collect or process:

– Product or service purchased
– Payment status
– Transaction reference
– Billing information
– Refund status
– Chargeback status
– Payment provider reference ID

FairTicks does not intend to store full payment card details. Payments may be processed by third-party payment providers.

D. Simulated Evaluation and Trading Data

Because FairTicks is a simulated trading evaluation platform, we may collect and process platform activity data such as:

– Simulated account type
– Virtual account balance
– Simulated orders
– Simulated positions
– Simulated profits and losses
– Simulated risk metrics
– Rule breaches
– Trading days
– Account expiry status
– Payout eligibility status
– Evaluation progress
– Platform logs and calculations

This data is part of the FairTicks simulated environment. It does not represent real trading activity, real brokerage execution, client funds, investment deposits, or real market profits.

E. Technical and Security Data

We may collect technical data such as:

– IP address
– Device type
– Browser type
– Operating system
– Session data
– Login timestamps
– Error logs
– Security logs
– Pages visited
– Cookies and similar technologies

F. Support and Communication Data

If you contact FairTicks, we may collect:

– Support messages
– Email content
– Attachments you provide
– Communication history
– Ticket or request status

3. How We Use Your Information

FairTicks uses personal information to:

– Create and manage user accounts
– Verify user email addresses
– Authenticate users
– Provide access to the dashboard
– Operate simulated evaluation accounts
– Calculate simulated performance and account status
– Detect rule breaches
– Send transactional account notifications
– Process purchases, resets, extensions, upgrades, and subscriptions
– Review payout eligibility
– Perform KYC, fraud prevention, and compliance checks
– Respond to support requests
– Improve platform reliability and security
– Detect abuse, fraud, manipulation, or prohibited activity
– Maintain internal logs and audit records
– Enforce our Terms & Conditions
– Comply with legal, payment, tax, accounting, and compliance obligations

4. Transactional Emails

FairTicks may send transactional emails related to your account and dashboard activity.

These emails may include:

– Email verification
– Password reset
– Account creation confirmation
– Evaluation account status
– Rule breach alerts
– Account expiry reminders
– KYC status updates
– Payout request status updates
– Security notifications
– Important service notices

These emails are necessary for account operation, security, and service delivery.

FairTicks does not use transactional email systems for cold outreach, purchased lists, scraped contacts, investment promotions, trading signals, financial advice, or get-rich-quick content.

5. Marketing Emails

FairTicks does not send marketing emails unless we have a valid basis to do so.

If FairTicks introduces marketing emails in the future, users will be able to unsubscribe from marketing communications.

Transactional account emails may still be sent when necessary for account security, service delivery, legal notices, or platform operation.

6. Cookies and Similar Technologies

FairTicks may use cookies and similar technologies to:

– Keep users logged in
– Protect account security
– Remember preferences
– Analyze platform usage
– Detect errors and abuse
– Improve performance

You can manage cookies through your browser settings. Disabling cookies may affect some features of the Service.

7. How We Share Information

FairTicks may share personal information with trusted third-party service providers that help us operate the platform, including:

– Hosting and infrastructure providers
– Email delivery providers
– Payment processors
– KYC and identity verification providers
– Fraud prevention providers
– Analytics providers
– Customer support tools
– Security and logging providers
– Legal, accounting, or compliance advisers
– Authorities, regulators, or courts when legally required

FairTicks does not sell personal information.

FairTicks does not share personal information with third parties for their independent marketing purposes without permission.

8. KYC and Identity Verification Providers

FairTicks may use third-party KYC or identity verification providers.

These providers may process identity documents, verification checks, fraud screening data, and verification results according to their own security and compliance procedures.

FairTicks uses verification information to confirm identity, reduce fraud, review payout eligibility, comply with platform rules, and protect the integrity of the Service.

9. Payment Providers

Payments may be processed by third-party payment providers.

FairTicks may receive payment status, transaction references, refund information, chargeback information, and limited billing details.

FairTicks does not intend to store full payment card numbers.

10. Data Retention

FairTicks keeps personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of data and the reason for processing.

For example:

– Account data may be kept while your account is active.
– Payment and transaction records may be kept for tax, accounting, fraud prevention, and dispute purposes.
– KYC and verification data may be kept for compliance, fraud prevention, payout review, and legal purposes.
– Security logs may be kept to protect the platform and investigate abuse.
– Support messages may be kept to manage disputes and improve service quality.

When data is no longer needed, FairTicks may delete, anonymize, or securely archive it.

11. Data Security

FairTicks uses reasonable technical and organizational measures to protect personal information.

These measures may include access controls, secure authentication, encryption where appropriate, logging, monitoring, backups, and restricted access to sensitive data.

No online service can guarantee complete security. Users are responsible for keeping their login credentials secure.

12. International Data Transfers

FairTicks may use service providers located in different countries.

When personal information is transferred internationally, FairTicks takes reasonable steps to protect it through appropriate security measures, service provider agreements, and compliance practices.

13. User Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

– The right to access your personal information
– The right to correct inaccurate information
– The right to request deletion of your information
– The right to restrict certain processing
– The right to object to certain processing
– The right to request a copy of your information
– The right to withdraw consent where processing is based on consent

Some requests may be limited where FairTicks must keep information for legal, payment, fraud prevention, compliance, security, dispute resolution, or legitimate business reasons.

To make a privacy request, contact us at:

business@fairticks.com

14. Account Deletion

You may request account deletion by contacting FairTicks.

FairTicks may delete or anonymize account data where possible.

However, some information may be retained when necessary for legal obligations, payment disputes, accounting, tax records, fraud prevention, KYC, compliance, platform security, or enforcement of our Terms & Conditions.

15. Children’s Privacy

FairTicks is not intended for users under 18 years old.

We do not knowingly collect personal information from minors.

If we become aware that a minor has provided personal information, we may delete the information and suspend the account.

16. No Real Trading Funds

FairTicks does not collect user funds for real trading, brokerage execution, investment management, asset custody, or financial market participation.

Payments made to FairTicks are platform fees for access to simulated evaluation services and related features.

Virtual balances, simulated profits, simulated losses, and account metrics inside FairTicks do not represent real user money, deposits, brokerage balances, or investment accounts.

17. Changes to This Privacy Policy

FairTicks may update this Privacy Policy from time to time.

If changes are important, FairTicks may notify users by email, dashboard notice, or website notice.

Continued use of the Service after changes means you acknowledge the updated Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or how FairTicks handles personal information, contact us at:

FairTicks
Website: https://fairticks.com
Email: support@fairticks.com